Policies & Expectations
Clear expectations allow for calm, professional care.
By requesting services, clients acknowledge and agree to these policies and expectations.
To ensure availability and protect reserved time, the following policies apply:
Clear expectations allow for calm, professional care.
By requesting services, clients acknowledge and agree to these policies and expectations.
To ensure availability and protect reserved time, the following policies apply:
Scheduling & Cancellations
To ensure availability and proper planning, advance notice is required for all services and appreciated when changes occur. These guidelines help to maintain availability and fairness for all clients.
Meet & Greets (M&G): 5 Days Notice
Overnight Care: 7 Days Notice
Drop-in Visits: 3 Days Notice
Dog Walks: 1 Day Notice
Early booking is strongly recommended, especially during holidays and peak travel periods.
Late cancellations or significant schedule changes are subject to a cancelation percentage charge especially during high-demand or holiday periods. Walking services will be canceled and waived in the event of severe weather or AL state emergency.
Meet & Greets
(M&Gs)
All new clients are required to complete a Meet & Greet prior to booking.
This allows us to ensure your pet is a good fit for my care style and to review routines, expectations, and home access.
Meet & Greets help create a smooth, low-stress experience for both pets and their families.
This allows us to ensure your pet is a good fit for my care style and to review routines, expectations, and home access.
Meet & Greets help create a smooth, low-stress experience for both pets and their families.
Care Expectations
&
Safety
Mystic Moon Paw Prints specializes in calm, routine-based care.
Services are best suited for:
Adult dogs should generally be able to go between 4-8 hours between breaks unless otherwise discussed.
For the sake of all pets and to maintain a respectful home environment:
Services are best suited for:
Adult dogs should generally be able to go between 4-8 hours between breaks unless otherwise discussed.
For the sake of all pets and to maintain a respectful home environment:
Communication Updates
&
Social Media
You will recieve regular updates during services, typically in the morning, midday, or evening including photos and videos when possible.
If anything unexpected or urgent arises (concerns or changes in your pet's behavior), you or a designated emergency contact will be contacted promptly.
Clear and respectful communication helps ensure the best care experience for both pets and their families.
During services, photos and videos of pets may be taken for updates, documentation, and occasional use on social media or marketing platforms.
No personal or identifying information (such as names, addresses, or location details) will ever be shared.
Clients may opt out of having their pet featured at any time by notifying Mystic Moon Paw Prints in advance with written notice.
If anything unexpected or urgent arises (concerns or changes in your pet's behavior), you or a designated emergency contact will be contacted promptly.
Clear and respectful communication helps ensure the best care experience for both pets and their families.
During services, photos and videos of pets may be taken for updates, documentation, and occasional use on social media or marketing platforms.
No personal or identifying information (such as names, addresses, or location details) will ever be shared.
Clients may opt out of having their pet featured at any time by notifying Mystic Moon Paw Prints in advance with written notice.
Home Access
&
Entry
Clients are responsible for providing clear and reliable home access prior to the start of services.
Accepted access methods may include:
Access details should be confirmed during the Meet and Greet. If access is not available at the scheduled visit time, additional fees may apply for delays, return visits, lockout situations, or services not rendered. Clear and consistent access helps ensure timely visits and a smooth care experience.
Access details should be confirmed during the Meet and Greet. If access is not available at the scheduled visit time, additional fees may apply for delays, return visits, lockout situations, or services not rendered. Clear and consistent access helps ensure timely visits and a smooth care experience.
Deposits
&
Payments
A 20% non-refundable deposit will be required to secure bookings during overnight stays and holiday periods. Deposits are applied to the total cost of the booking and is not an additional fee.
Remaining balances are due prior to the start of services unless otherwise agreed upon and payment plans are offered for overnight bookings or long-term care.
Payment details and timing will be confirmed at the time of booking.
Service Area
&
Travel
Mystic Moon Paw Prints serves clients within a designated 15 mile service radius from Huntsville, AL.
Bookings outside of this service area may be accepted on a case-by-case basis and may include an additional travel fee based on distance and time.
Travel fees help ensure reliable scheduling, route efficiency, and consistent care for all clients.
Holiday
&
Peak Periods
Holiday periods may include adjusted rates and limited availability due to increased demand.
Major travel holidays may apply to surrounding dates, not just the holiday itself.
Early booking is strongly recommended to secure availability.